RETURNS
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Our policy lasts 60 days from receiving items (not including ovens and spray booths, which have a ten-business-day return window). If 60 days have gone by since you received your item(s), unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted and upon our approval: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item other than an oven and/or spray booth that is returned more than 60 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@lightarmor.us.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@lightarmor.us and we'll set you up with a RMA.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should contact us at sales@lightarmor.us for further instructions.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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In Conclusion:
Returns are accepted 60 days upon receiving items other than ovens and spray booths, with no less than a 25% restocking fee/surcharge to be assumed. If item(s) are not returned in the shape that they were originally sent out in, refund(s) can be retained in compensation for any loss of time, inconvenience, damage or missing parts done to sold item(s). Lastly, buyer must pay and facilitate the proper and timely return of the item(s), as Light Armor, Inc. will not be responsible in doing so. Refunds will not be considered until item(s) have been returned, evaluated, and assessed. Freight Services and shipping and handling costs are absolutely non-refundable.