Refund policy

Light Armor Ovens Refund & Cancellation Policy Ovens and spray booths ship as oversized freight — whether in-stock or built to order — so please read this before you buy. Here's exactly how cancellations, returns, refunds, and damage claims work. Cancelling an order Orders are processed in the order they're received, so timing matters. Cancellation fees reflect the materials and labor already committed to your build: Within 24 hours of ordering: full refund, no fee. After 24 hours, before your build begins: a 5% cancellation fee applies. Once your unit is in production: a fee of up to 25% applies to cover committed materials and labor. Once your order has shipped: it can no longer be cancelled and is handled as a return (see below). Refunds are issued to your original payment method. Wire transfer and ACH payments are refunded by the same method. For full details on cancellations you can also see our Cancelling an Order page. Returns — ovens & spray booths Both our in-stock and built-to-order ovens and spray booths may be returned within 10 business days of delivery. A restocking fee of at least 25% applies, and the buyer is responsible for arranging and paying return freight. Original shipping and freight charges are non-refundable. Items must come back unused and in the same condition they shipped in. If a unit is returned damaged or missing parts for reasons not caused by us, we may reduce or decline the refund to cover the loss. Returns — parts, extras & accessories Non-oven and non-spray-booth items may be returned within 60 days of delivery, unused and in original condition. Return shipping is the buyer's responsibility, and shipping costs are non-refundable. Damaged or defective on arrival Inspect your shipment carefully before signing the bill of lading. If you see any damage, note it with the truck driver so it's on record for all parties. If something arrives defective or damaged, email sales@lightarmor.us and we'll take care of you. If the damage is minor or cosmetic, happened in transit, and is noted with the driver at delivery, you may opt for compensation instead of sending the order back. Either way, please send us photos of any noted or concealed damage so we can make it right quickly. How to start a return Email us first. Contact sales@lightarmor.us for return instructions. Please don't ship anything back before you hear from us. Ship it back tracked. You're responsible for return shipping. For anything valuable, use a trackable or insured service — we can't guarantee we'll receive an untracked return. We inspect & refund. Once we receive and approve the return, your refund goes back to the original payment method. Sale items: Only regular-priced items are eligible for a refund; sale items are final. Questions about a cancellation or return? Send us a note and we'll walk you through it. Email us